Terms and Conditions

1. About us and the legal framework

These terms are set by Phoenix Pathway Ltd, registered in England & Wales (company number 15470610), 14 Kingsway, Manchester M2 4WU. By using this website or our services you agree to these terms.

We operate as an employment agency under the Employment Agencies Act 1973 and the Conduct of Employment Agencies and Employment Businesses Regulations 2003. In line with Regulation 26, we never charge work-seekers a fee for finding or trying to find them work.

• GOV.UK: Employment agencies and businesses

2. Using this website

• Use the site lawfully and do not attempt to access staff areas, disrupt the service or submit false or automated applications.
• Content, logos and materials belong to Phoenix Pathway or its licensors and may not be copied for commercial use without permission.
• Vacancy, salary, course and funding information is accurate when published but may change, and depends on employer and provider criteria.
• Links to other websites are for convenience; we are not responsible for their content.
• We aim to keep the site available but do not guarantee uninterrupted access.

3. Candidate terms

• You must give accurate, honest information. Never invent qualifications, employers or experience; providers and employers may verify details.
• Screening questions must be answered truthfully. Answers affect which routes you are eligible for.
• One application per person. Duplicate or repeated submissions may be declined and rate limits apply.
• We will only put you forward to an employer or provider with your agreement.
• Please attend interviews, inductions and arranged meetings on time, or tell us as early as possible if you cannot.
• Keep any private links we send you confidential.
• You can ask us to stop representing you at any time.

4. Apprenticeship terms

Apprenticeships we support follow the rules published by the Department for Education on GOV.UK. In summary:

• Eligibility: aged 16 or over, living in England, not in full-time education, and with the right to work in the UK.
• An apprentice is an employee with a genuine job, a contract of employment and an apprenticeship agreement signed by the employer and apprentice.
• A training plan (previously called a commitment statement) is agreed between the apprentice, employer and training provider.
• Duration is set by the apprenticeship standard and must meet the minimum required by current funding rules.
• Apprentices must receive off-the-job training during paid working hours, as set by the current apprenticeship funding rules.
• Apprentices are entitled to at least the apprentice National Minimum Wage rate (or the age-related rate once eligible), paid holiday and the same employment rights as other employees.
• The apprenticeship ends with an end-point assessment that tests the knowledge, skills and behaviours of the standard.
• English and maths requirements apply where required by the standard and funding rules.
• Training is funded through the apprenticeship levy or government co-investment. Apprentices never pay for their apprenticeship training.
• Phoenix Pathway takes no payment whatsoever and will never ask candidates, apprentices or students for any direct payment, deposit or fee. Everything related to your studying is covered for you.
• The employer is responsible for employment, wages, supervision and protected training time; the training provider is responsible for delivering and assessing the training.

• GOV.UK: Become an apprentice
• GOV.UK: Employing an apprentice
• GOV.UK: National Minimum Wage rates

5. Graduate and university programme terms

• We support applications to programmes such as Foundation Degrees (FdA) and Certificates of Higher Education (CertHE) delivered by our partner universities and colleges.
• Admission decisions are made by the university or provider, not by Phoenix Pathway.
• Your course is fully funded through employer and government backing. Nothing is repayable by you, and you never pay any tuition fees yourself.
• You are responsible for meeting the provider's attendance, conduct and academic requirements, including inductions and interviews.
• Programme dates, centres and delivery methods are set by the provider and may change.

6. Right-to-work and identity checks

Employers and providers must check identity and eligibility. You may be asked for a passport, birth certificate, driving licence, proof of address and, where relevant, a Home Office share code. Share codes can be generated on GOV.UK. Please bring original identity documents to interviews when asked.

• GOV.UK: Prove your right to work

7. Training courses and Level 3 knowledge checks

• Some routes need a Level 3 qualification. Where you do not hold one, we may offer a Level 3 route through our awarding partner.
• Knowledge checks allow a maximum of 3 attempts and are free of charge.
• Results and progress may be shared with the relevant university or provider.
• Where you already hold a Level 3, you must supply your certificate and transcript.

8. Employer terms

• Recruitment services are provided under a separate written agreement, agreed before any candidate is introduced, as required by the 2003 Conduct Regulations.
• Fees, rebates and service levels are set out in that agreement.
• Employers must follow equality law, carry out right-to-work checks and meet apprenticeship employment duties.
• Candidate information must be used only for recruitment and handled under UK GDPR.

9. No guarantees

We work hard for every candidate, but we cannot guarantee a job, an interview, university admission or funding. These decisions rest with employers, providers and funding bodies.

10. Equality and non-discrimination

We do not discriminate on the grounds of any protected characteristic under the Equality Act 2010, and will make reasonable adjustments for interviews and assessments on request.

11. Complaints

If you are unhappy with our service, email admin@pathwayphoenix.com with details. We will acknowledge your complaint within 5 working days and aim to respond fully within 20 working days. You can also contact the Employment Agency Standards Inspectorate through GOV.UK.

• GOV.UK: Complain about an employment agency

12. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or anything that cannot be limited by law. Otherwise we are not liable for indirect losses or for decisions made by employers, providers or funding bodies.

13. Governing law and changes

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. We may update these terms; the latest version is always on this page.

14. Contact

• Email: admin@pathwayphoenix.com
• Telephone: +44 7848 447760
• Address: 14 Kingsway, Manchester M2 4WU